EDF Heat Pumps has been endorsed as a Which? Trusted Trader for its air source heat pump installation services.
Following an evaluation of the installer’s services, customer satisfaction and business practices, Which? Trusted Traders has listed EDF Heat Pumps as an approved service. A statement said that the endorsement recognises the installer has met “the high standards for quality, reliability and customer service”.
To celebrate the accreditation, EDF said is offering £500 off all air source heat pump installations for the first 50 customers that sign up before 12 February 2025.
The supplier added that has also extended its Heat Pump and Power Tracker bundle, available via EDF Heat Pumps, which offers customers ‘free electricity’ for the month of December 2025 alongside a seven year warranty and service package. The bundle is available to all customers that sign up to install an Ideal Heating heat pump with EDF Heat Pumps before 28 February 2025.
EDF Heat Pumps stated that if the heat pump doesn’t perform as promised, customers will receive their money back.
When a customer purchases an air source heat pump, EDF Heat Pumps will visit the property to assess it, advise on the available air source heat pump options, and determine the achievable temperatures for the home.
Philippe Commaret, managing director of Customers at EDF, said: “We are dedicated to helping homeowners switch to advanced, efficient heating systems that help them save both money and reduce their carbon footprint. Finding the right installer to ensure a smooth and seamless process is a crucial part of this journey, which is why we’re proud to be recognised as a Which? Trusted Trader for our heat pump installation performance and excellent customer service.
“Not only do we have complete confidence in our installers, but in the heat pump products we provide. In launching our new Heat Pump Promise, we guarantee heat pumps will perform as promised, or we’ll give customers their money back.”
Phil Amy, Which? commercial director, added: “We are delighted to welcome EDF Heat Pumps as a Which? Trusted Trader. Which? Trusted Traders is an endorsement scheme that recognises reputable local traders. Consumers who use the service to find skilled professionals can book with confidence, knowing those who receive our stamp of approval have passed a rigorous assessment process.”