Ariston has launched a dedicated 24/7 customer service offering as part of its ongoing growth strategy. From October 2015 onwards, a specialist Ariston service team will be on hand to aid and assist customers 24 hours a day, seven days a week. This means there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
Ariston is committed to supporting its customers whatever the time of day or year, with the service centre even being manned on Christmas Day. As part of the company’s extensive service offering, the aim is that an engineer will be booked to see a customer either on the same day or within 24 hours, ensuring any issues are dealt with promptly and efficiently.
Mustafa Findik, managing director at Ariston, said: “Our dedication and commitment to customers doesn’t stop once a boiler has been installed. After sales service and support remains an important part of the Ariston ethos, which is why we are leading the way in the industry by ensuring our customer service department is contactable anytime, every day of the year. Our team of service advisors is highly skilled, with every member adept at offering advice about our complete product range. That’s why, whatever the issue, our customers can count on us for high quality, professional levels of service and support.”
The Ariston customer service team’s target is to log, confirm and reference every call within 20 seconds. Engineers will aim to contact customers within four hours of the call to arrange a suitable time to visit, which is expected to take place within 24 hours. Additionally, engineers can provide instant feedback to Ariston’s headquarters via their tablets or mobile devices, so any problems can be logged, parts ordered and any necessary call-back arranged within minutes of the initial visit if required.