Beth Jenkins, who works for Custom Heat, was named Apprentice of the Year in the HPM Awards 2025.
The 27-year-old switched careers from caring to the heating and plumbing industry. Judges stated that they were impressed with her exceptional technical skills and customer-focused approach.
Beth, who is currently working towards her City and Guilds Level 3 Plumbing and Heating qualification, was also praised for bringing valuable interpersonal skills from her previous five-year career as a carer into the traditionally male-dominated trade.
One judge said: “Beth is a role model of what you can achieve through dedication and commitment. Our industry offers opportunity for all and a solid career path, so Beth will never regret her investment in time achieving this apprenticeship.”
Beth stated: “I’m absolutely thrilled to receive this recognition. Making the decision to change careers at 26 was daunting, but I’ve never looked back. This award shows that it’s never too late to pursue your passion and that women can excel in this industry.”
Lincoln Smith, managing director of Custom Heat, added: “We couldn’t be prouder of Beth’s achievement. She consistently demonstrates exceptional skills both technically and with our customers. Beth exemplifies the kind of talent we foster at Custom Heat, and this award highlights our commitment to training the next generation of heating engineers regardless of gender or background.”
Beth has already demonstrated considerable aptitude in servicing and maintaining various boiler systems, heating system conversions and air conditioning basics. Her caregiving background has proven particularly valuable when working with elderly or vulnerable customers.
Looking to the future, Beth said she aims to qualify as a gas engineer and expand her expertise into renewable technologies, including solar thermal installations for domestic hot water heating.