According to a survey among Bristan connect installers, around three quarters said their customers will ask them for advice when choosing a product, while over one in ten said they usually make recommendations to clients.
An impressive 80% admitted that their customers prefer it when they are able to provide advice which will help with their interior design aspirations. This follows a third of respondents stating that today’s modern consumer is typically a lot more interior design focused.
Further testament to the plumber’s pivotal role in purchasing decisions, a separate study recently revealed that an impressive 98% think it is part of a good plumber’s job to provide advice on water efficiency and 92% regularly talk to customers about which products can help save water.