Vaillant’s brand-new Customer Experience Centre was officially opened by exchequer secretary to the treasury Helen Whately this week.
Based at the company’s UK headquarters in Belper, Derbyshire, the new Customer Experience Centre will support both Vaillant and Glow-worm reinforcing a history of ongoing innovation and advances in heat pump and hydrogen boiler technologies, a statement said.
This latest activity follows an announcement of a £3 million investment to expand Vaillant’s Belper manufacturing facility to produce aroTHERM plus heat pumps.
Klaus Jesse, managing director for Vaillant Group UK and Ireland, said: “As we all know, the heating sector remains on the cusp of, arguably, the biggest challenge since its inception as it looks towards the low carbon economy. Inherently for us, innovation lies at the heart of this as we continue to bring new products and services to the domestic and infrastructure markets through both the Vaillant and Glow-worm brands – but we know from talking to customers it can be difficult to keep up.
“In this vein, the new centre has been designed to provide an immersive and interactive environment, where customers can see the breadth of our extensive products first-hand, get a feel for how they work and gain a deeper understanding as to how they might meet their customers’ needs both now, and in the future.
“This newest addition sits perfectly alongside our network of fully equipped training centres across the country, where over 25,000 training spaces were booked in 2020, and further helps ensure heating professionals are fully equipped to diversify and maximise all new low carbon opportunities.”
On the day, Vaillant explained it was a firm advocator of the adoption of a multi-technology approach – to include hydrogen boilers, heat pumps and hybrid systems along with controls.
Helen Whately added: “We have helped thousands of households and businesses transition to low-carbon heating, through schemes like our Renewable Heat Incentive, and it is great to see companies like Vaillant investing in technology to support this.
“With carbon emissions from heating accounting for around 23% of all emissions in the UK, the industry has a vital role to play in both investment and consumer awareness as we transition to new renewable heating technologies.”