Purley has joined Plumb Center and Parts Center in Redhill in showcasing its new open plan design which is set to be replicated in more than 500 branches across the UK.
The new design features a number of firsts for Plumb Center. Reducing the length of the trade counter removes physical barriers between customers and employees, to create a bright and open environment. The office areas have been integrated into the branch itself, making it far easier for branch staff to greet and service customers.
Merchandising has also been introduced, with a range of fast-moving stock, trade essentials and seasonal items on immediate hand for self-selection.
Across the Plumb Center and Parts Center estate, more than 45,000 product lines are in stock for immediate, off-the-shelf availability, while a further 82,000 lines are available for next day delivery to branch or site.
Graeme Wallace, branch manager at Plumb Center and Parts Center in Purley thinks the spacious setting also provides a more positive working environment. He said: “It’s a brilliant space to work in and it’s nice to be able to spend more time with customers and less behind a counter or desk. We are proud to pioneer this new approach for our company and the customer reaction has already been very encouraging.”
Ian Herrett, branch director Plumb Center and Parts Center, said: “By overhauling the way our branches look and feel we are making life easier for all of our customers. We’ve created a welcoming and practical space as well as guaranteed stock availability on all essential products.”