Grant UK has appointed a new sales support engineer to further increase the level of technical sales support available to customers.
Shaun McCarthy has joined Grant UK in the new position to provide onsite product support for all of Grant’s renewable heating technologies and will be working closely with installers to help them transition into the renewables sector, providing external technical support out in the field.
Shaun will be supporting Grant UK’s area sales managers and renewable business development managers with technical assistance for air source heat pump installations.
He will also be on hand to attend site to provide pre-installation technical support including site surveys, system design support and heat loss calculations through to post-installation support, including helping with set-up and commissioning and assisting installers with the system handover with end-users.
Shaun will additionally be providing onsite product training, helping installers and merchants to develop their knowledge of renewable heating systems so that they can confidently grow their own businesses into the renewables market.
In his roles, both as an engineer and working for manufacturers, Shaun has provided technical training and sales support for various systems, specialising in heat pumps and renewable technologies in recent years.
He said: “I enjoy how no two days are the same when you are working with renewables. These technologies are constantly evolving to meet the changing needs of homeowners and their installers, so we are always learning about how to develop and achieve the most efficient and sustainable heating system.
“I am passionate about understanding an appliance and its system, helping installers to ensure a system is performing to its optimum capabilities.”