Whether you want to retain more customers, boost customer feedback or improve your win-rate, your job management software is vital.
Take a look at our checklist, to make sure your system gives you what you need:
Can you:
- Always show up ready for a first-time fix?
Do your engineers arrive at every job ready to get it done first-time? Can back-office staff quickly and easily arrange the right stock and equipment for each job? First-time fixes minimise customer bother and will boost your reputation.
- Keep your customers in the loop automatically?
Can customers track your workers in real-time and get updates on their mobiles? 89% of them want Uber-style updates, which are made easy with a field service management platform.
- Give customers chance to book any time, anywhere?
Can customers book jobs outside office hours? A self-service portal lets them book at a time that suits them. Give them more control with a user-friendly, self-service online portal that makes it easy for them to request, book and manage their appointments. Plus, the ability to track job progress live and download job cards and invoices when work is complete.
- Send invoices automatically and offer instant payment options?
Job management software produces and sends invoices on sign-off. By pulling customer data from a connected CRM system, the invoice is sent as soon as a job is done. Offer your customers more payment choice by accepting credit and debit cards for instant payment.
- Collect customer feedback at the push of a button?
64% of UK SMEs say feedback forms helped them improve. Identify what more you should be doing, make your customers feel heard, and improve retention by sharing automated feedback forms when the job’s done.
- Free up admin staff to focus on customers not paperwork?
Do your back-office teams have their hands full with manual repetitive tasks? Celsius Plumbing and Heating used BigChange’s job management platform to free up two workers to focus on customer management. The result? They’re currently the most reviewed plumbing business in Edinburgh.
BigChange is the complete Job Management Platform that’s helping plumbing and heating businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.
Discover how BigChange can work to meet your customers’ needs and help your plumbing and heating business grow stronger. Click here to learn more.