Plumbing & Gas Solutions is set to save hundreds of thousands of pounds a year following the implementation of a BigChange job management system.
Carl Yeomanson, managing director of Plumbing & Gas Solutions, said: “Occasionally, paperwork that had not been correctly filled in or submitted was resulting in the odd job not being invoiced. This was not just costing us in terms of lost billing, parts would have been purchased to do the job, engineers were still being paid and we were using fuel and other consumables in order to do the work.
“Due to the size of the projects we work on we estimate that in the first week of using BigChange we saved £70,000!”
Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, in one simple to use and easy to integrate platform, Plumbing & Gas now works smarter rather than harder.
Intelligent scheduling ensures the most appropriate resource is allocated to each task and ad-hoc requests can be accommodated, whilst engineers no longer have to physically check in at the office as there is a real-time flow of information between office and field, with job cards, completion reports and photographs available 24/7. Equipment specific service histories, certificates and
maintenance records can be accessed, in just a couple of clicks, and the invoicing and payroll are automated based on vehicle tracking and digital reporting.
The BigChange customer portal allows Plumbing & Gas’ clients to self-serve with access to certificates, completed work reports and invoices and they can even book their own appointments based on continuously updated engineer availability. Plumbing & Gas is also utilising the features of BigChange CRM to boost customer service by reviewing dormant clients and identifying additional opportunities with existing relationships.